Cancellation
&
Refund Policy

Cancellation Policy

 

Digital Plans (£19.99 & £49.99)

 

These services are personalised digital products.
By submitting your details, you agree that we may begin preparing your plan immediately.

Because of this, your right to cancel ends once work has started, in line with UK Consumer Contracts Regulations.

If you wish to cancel before we begin work, contact us immediately at northwestenergyassessors@gmail.com.

In‑Person Assessments (starting from £59.99)

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• You may cancel up to 48 hours before your appointment for a full refund.

• Cancellations within 48 hours may be subject to a fee.

• Missed appointments may be charged at the full or partial rate.

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Refunds

 

Refunds are issued in accordance with our cancellation policy above.
We do not offer refunds for:

• Completed digital plans

• Assessments based on incorrect information provided by the customer

• Missed appointments (unless agreed otherwise)